Mission statement
At Botero & Marquez, our mission is to provide exceptional business process outsourcing services to clients worldwide, leveraging the bilingual capabilities and expertise of our team based in Colombia. Our commitment to our clients is guided by our core values of excellence, bilingualism, collaboration, innovation, diversity and inclusion, and flexibility.
We strive to make things right for our clients, always delivering the highest quality of service possible and exceeding their expectations. In addition, we aim to continuously improve our services through the use of technology, automating processes where possible to increase efficiency and drive value for our clients. We are also dedicated to providing outstanding job opportunities for our employees, ensuring they have the training, support, and resources they need to excel in their roles and reach their full potential.
Core values
01
Excellence
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The pursuit of excellence means striving to provide the highest quality of service possible, continuously improving processes, skills, and knowledge to deliver better outcomes.
02
Bilingualism
Celebrating and valuing the bilingual skills of our team, recognizing that language fluency is a critical asset for our business and our clients.
03
Collaboration
Working closely with our clients, employees, and partners to achieve shared goals and objectives, building strong relationships based on mutual respect, trust, and open communication.
04
Innovation
Implement new technologies and innovative approaches to improve our processes and services, finding ways to automate and streamline workflows for increased efficiency and better outcomes.
05
Diversity and Inclusion
Embracing diversity and inclusivity, recognizing that a wide range of perspectives and experiences is essential to our success. Promoting a culture of respect, fairness, and equal opportunity for all employees.
06
Flexibility
Embracing adaptability and versatility as essential components of our business model, we are committed to providing our clients with flexible solutions that meet their unique needs. We understand that every client is different, and we strive to be adaptable and responsive to changing circumstances, always looking for new and innovative ways to deliver value.
